How to choose the right phone system

When growing your SME, it is crucial that you choose the best phone system for your needs and growth ambitions.

You don’t need to be told that building a reputable and credible brand is a pre-requisite for expanding your customer base. The right phone system for your SME will help you do just that by allowing you to deliver seamless and efficient customer service.

When customers get in touch with small business, they’re looking for a quick and stress-free resolution. First contact resolutions – that is, solving a customer issue immediately – will instil confidence in the organisation. When a problem is dealt with at first contact, only one per cent of customers are likely to later use a competitor. But 15 per cent will use a competitor if they don’t enjoy a first contact resolution.

Lengthy queues and too much time on hold can put valuable customers off re-using an SME’s products or services. For this reason, the right phone system can make or break an organisation.

The best phone system will depend on a number of factors:

Functions – are you simply looking for a traditional PBX system, or do you require extra services such as multi-channel integration, or hosting?

Customer service – in which ways would you like to be accessible for customers? Are traditional phone calls sufficient, or would you also like a live chat and email function?

Budget – what are you able to invest in your phone system?

Every small business is unique in its communication needs, so there is no one-size-fits-all when it comes to business communications.

What are the benefits of a hosted PBX solution? Using a hosted PBX system, and moving your phone system to the cloud, has a number of benefits. Traditional and propriety phone systems can be unwieldy, and you can lose valuable time and resources to downtime, maintenance and admin.

A hosted PBX system is the best choice for SMEs for several reasons:


With a hosted PBX phone system, an external organisation takes care of all the hard work. We’ll organise the installation, updates, training and everything else and will charge you a monthly fee to use the system. This allows SMEs to avoid installation, maintenance and repair costs. If phone upkeep is sapping too much of your IT manager’s time, a hosted PBX system will free them up for more valuable tasks.


With a hosted PBX system, you can count on reliable, crystal clear calls with disaster recovery.


Hosted PBX systems have the scalability to expand seamlessly with your business – making them ideal for growing SMEs. Our solution doesn’t have the limitations of traditional phone systems and allows you to quickly and easily add phone lines, extensions and connect to mobile devices.

Most cloud PBX solutions allows you to enjoy the functionality of a sophisticated phone system at a competitive price.