Creating a tech-led culture helps maximise business potential

By Duena Blomstrom, above, author of Tech-Led Culture: Unlock the Full Potential of Your Business and People

In our rapidly digitising world, businesses, from tech giants to local shops, are grappling with integrating the latest technologies. But amidst this tech frenzy, many miss the essence: the people.

My book, ‘Tech-Led Culture: Unlock the Full Potential of Your Business and People’, underscores the harmony between technology and culture. Here, I stress why, especially for small businesses, a people-first approach is not just beneficial, but essential.

People: The True Drivers of Innovation

Every technological marvel stems from human creativity, from the most straightforward of apps to complex AI algorithms. A tech-led culture isn’t about sidelining human roles for machines; it’s about harnessing technology to amplify human potential. This is especially crucial for small businesses, where every team member plays a pivotal role.

Consider Microsoft’s transformation under Satya Nadella. While Microsoft has always been a tech behemoth, its rejuvenation is attributed to a shift in company culture. Nadella’s emphasis on a “growth mindset” encouraged employees to learn, innovate, and collaborate. This people-centric approach propelled Microsoft to new heights, even in areas where they previously struggled.

Tech-Led for Small Businesses: A Competitive Edge

For small business owners, a tech-led culture offers a unique competitive advantage. It’s not about having the most advanced tools but using available technology effectively. A local bakery using social media analytics to understand customer preferences or a boutique leveraging e-commerce for wider reach exemplifies a tech-led approach. It’s about making technology work for you, not the other way around.

Building Resilient and Sustainable Businesses

Sustainability in business isn’t just about consistent revenue; it’s about creating a resilient culture. For small businesses, this resilience is even more vital. A tech-led culture, rooted in understanding and valuing people, ensures that businesses can adapt, innovate, and thrive, even in challenging times.

The Road Ahead for Small Businesses

To truly harness the power of a tech-led culture, small businesses should:

  • Invest in People: Prioritise training and development. Equip your team not just with tools, but with the skills to use them effectively.
  • Promote Collaboration: Encourage a culture where ideas are shared freely. The next big innovation could come from the most unexpected conversation.
  • Stay Agile: The business landscape is ever-evolving. Cultivate a mindset of adaptability. Be ready to pivot when needed.
  • Leverage Local Insights: Use technology to understand your local clientele better. Tailored experiences often lead to loyal customers.
  • Seek Community Engagement: Engage with your community, both offline and online. A tech-led culture fosters deeper connections.

Empowering Small Businesses in a Digital Age

In the digital age, small businesses face unique challenges. They must compete with larger entities with limited resources, often with deeper pockets. However, a tech-led culture can level the playing field. Small businesses can carve out their niche and stand tall amidst giants by focusing on people and leveraging technology smartly.

For instance, consider the power of online reviews. By fostering a culture that values customer feedback, a small cafe can use platforms like Yelp or TripAdvisor to its advantage. By actively engaging with customers, responding to reviews, and using feedback to improve, this cafe can enhance its online reputation, drawing more patrons.

Furthermore, technology can help small businesses tap into global markets. Through platforms like Etsy, a local artisan can showcase their crafts to a worldwide audience. But it’s not just about listing products. It’s about telling a story, connecting with customers, and building a brand. And all of this is possible when a tech-led culture values both technology and human connection.

Lastly, let’s not forget the importance of continuous learning. The digital landscape is ever-changing. For small businesses to stay relevant, they must be willing to learn, adapt, and grow. This requires a culture that encourages experimentation, celebrates failures as learning opportunities, and constantly seeks improvement.

In wrapping up, for small businesses, a tech-led culture is more than just a strategy; it’s a lifeline. It’s about ensuring that as the world changes, the business survives and thrives. The blend of technology and people-centric values can set any business, big or small, on the path to enduring success. Remember, it’s not about the size of the tech but the size of the vision behind it.

Duena Blomstrom is an international keynote speaker, technology and culture expert, social entrepreneur CEO of PeopleNotTech, and author of Tech-Led Culture: Unlock the Full Potential of Your Business and People