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The biggest demands in customer service – and how to manage them

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Data showed that the UK Customer Service Index (UKCSI) score dropped to 76.6 out of 100 in July 2023. With the numbers dropping, it...

How to enhance your customer service strategy

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By Rob Mead, below, Head of Strategic Marketing, Gnatta A good customer service strategy provides a sturdy backbone for the success of any customer-facing business....

How customer service can improve growth of SMEs

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By Damian Hanson, above, Co-Founder & Director of CircleLoop SMEs make up 99.9% of the business population in the UK, accounting for significant economic growth....

One in three would prefer to reach customer service via WhatsApp

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One in three people would prefer to contact customer service via SMS or WhatsApp, new research shows, highlighting the need for businesses to employ...

How SMEs can win at customer service

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Amanda McCall  takes a closer look at the importance of great customer service for SMEs, and how they can use it to beat big...

Four ways to improve your customer service

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Customer service can be the difference between customers choosing to return or not. Even if the product you offer is sublime, people will not...

Personalisation in marketing: How to speak directly to your customer

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In today’s saturated advertising landscape, one of the key challenges for companies is to cut through the noise and reach their target customers effectively....

Retailers target trio of priorities to build connections with customers

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A combination of bricks and mortar expansion, e-commerce improvements and greater investment in marketing are key priorities this year for UK retailers in efforts...

How customer loyalty can be a lifeline for SMEs

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By Amanda Silcock, Senior Director of Client Success,  BHN While many small business owners are cautiously optimistic about 2024, a recent survey by messaging service,...

How tech can elevate customer experience for small retail businesses

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By Dan Edelman, above, Vice President and UK General Manager, Merchant Services, American Express We know that small retailers are hugely valued for the personalised...
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