The art of delegation: the SMARTER technique

The art of delegation
The art of delegation

When delegating, consider what resources you have and how best to use them. Don’t forget to support the person you delegate to…

Keep the SMARTER technique in mind when it comes to delegation:

• Specific

• Measurable

• Agreed

• Realistic

• Timebound

• Ethical

• Recorded

Are there any tricky protocols surrounding the task you’ve given? Or perhaps they have to deal with a client who is known to be challenging. To give them a fair run at the task, lay your cards out on the table honestly.

“Delegating for some business owners is not simply about getting rid of time consuming admin tasks, it’s also a case of perception. Having someone booking your appointments, taking your calls and organising your diary, also has reputational advantages in terms of higher levels of professionalism and the appearance of a bigger enterprise with a ‘team’.”

Sabina Hinchcliffe, managing director at PA business support

“By delegating to other key members of the company, owners can build a broader sense of attachment and commitment to their business.”

Celina Smith, a professor at Em-lyon Business School

“Taking on too much work for yourself and not letting others help increases your risk of feeling stressed, overwhelmed or anxious. Being proactive about your workload and others’ can increase wellbeing on both sides, as it gives autonomy to others and leaves you with more headspace to concentrate on where you can add value.”

Lucy Whitehall, wellbeing consultant at CABA

“In hindsight I wish I had delegated sooner but, as I’m sure most business owners are aware, it can be hard to let go of control at times, especially when it comes to money.”

Sean Mallon is CEO of Bizdaq

“Delegate to colleagues below you, who can then choose how to spread the load.”

Stuart Skinner, director of PR
and business development
at PHA media