What have been your biggest challenges? How did you overcome them?
Our biggest challenge was getting the behind the scenes operations working as efficiently as they need to in order to operate in as demanding an environment as St Pancras. Sourced Market was a great idea that was well received by consumers from the start but I had no experience of retail so had to learn the ropes quickly. We also started the business with insufficient funding that ran out so we had a particularly difficult period where I learnt the importance of cashflow. It nearly broke us but fortunately we pulled through and as a result are much leaner and stronger. We have a business that’s has made a profit with just one site, whereas other businesses in our sector have not achieved this until they had multiple sites.
What have been your greatest successes?
We’ve won or been shortlisted for quite a few awards which is great but there are two things that are important for me personally and that is the support of our regular customers and the feedback they give us about what we do but also the number of amazing small food and drink producers that we have been able to support along the way.