GB Energy Supply is a new company that aims to cut energy costs for its customers by running a highly efficient business and keeping our own costs low. SME caught up with MD Luke Watson to hear about the firm’s hiring process…
How many employees do you have?
We employ 16 staff in our head office in Preston, but have a total workforce of over 175, including our customer service and agency support.
What do you look for when you are recruiting?
We’re always looking for new and innovative ways to shape the industry for the better and finding creative, driven and inventive people to work with us is key to this. Our customers will always be at the heart of everything we do, so it’s really important that anyone we hire has this at the heart of what they do too.
What attributes are necessary in your business?
The industry changes on an almost daily basis, so being able to react quickly and efficiently without disrupting the service we offer our customers is hugely important. Being willing and able to to react quickly to customer feedback is also key. In an industry like ours, where customer satisfaction is always in the spotlight, it’s really important that we take feedback on board – good or bad – and use it to improve the way we do business.
What makes you a good employer to work for?
We’re a close knit team and our people are given the opportunity to make a real difference in the way the business is run. By giving staff the chance to drive change in the company, we find they’re more committed and buy into the goals we’re all trying to achieve.