Back in March this year FTSE home assistance firm HomeServe launched a new employee discounts, reward and recognitions scheme for its employees called ‘PeopleServe’.
At the time Andy Wicken, HomeServe’s People Director said: “This is a significant step forward for our company and enables us to deliver benefits to our network of employees around the country at the touch of a button or swipe of a finger.”
Through the scheme employees can access 1,000 discounts and 1,500 live offers and a recognition tool allowing employees to thank each other for efforts to drive efficiencies and deliver excellent customer service.
A few months on and Wicken says PeopleServe is working well. “There have been over 9,000 ‘Thank You’ cards sent so far, with our employees also taking advantage of the retail discounts available. Since January 2014, we've been on a journey to rebuild our business from the inside out and that all started with our people. We have a clear vision and set of values that we developed with our people and is now embedded across HomeServe - If we get things right for our people then we'll most definitely get things right for our customers,” he said.
“Employee engagement isn’t just a phrase we use; we really want our colleagues to be happy in what they do. Together we’ve created an open and transparent culture where everyone’s voice is heard and if they spot something that isn’t right for our customers then they can confidently call it out. We’ve just collated the results from our People engagement survey and have seen an improvement in engagement which has increased from 56% in 2013 to 78% in 2015 which shows the progress we have made."
In our next instalment, we look at benefits such as such as a healthcare cash plan, accident and critical illness insurance, dental insurance, life assurance for partners, a bikes for work scheme, dining card and car breakdown cover...