Home workers bugged by career progress

Management - News

Tuesday, 25 March 2008

Working from home reduces stress in office workers but leads to fears about career progression, according to new research.

The research, led by Durham Business School, Durham University, showed that home workers worried about missing-out on “water-cooler networking”, where potential opportunities for moving up the ladder are discussed informally in the office.

Despite these concerns the study also found that working from home generally had a positive effect on an employee’s work/life balance, giving them more time with family and leading to less stress and burnout.

Forty-three per cent of respondents who worked more than 20 hours per week at home, for example, reported feeling a great deal of stress because of their job compared to 65 per cent of employees who worked solely in the office.

The researchers also said their findings should allay the concerns of employers who worry that working from home reduces their employees’ commitment to take on additional duties for the good of a company.

They expect their findings will prompt employers to explore greater opportunities to help office-based staff work from home and ensure they enjoy equal career prospects.

Clear links with improved well-being

Tom Redman, professor of human resource management at Durham Business School, and his team studied the responses of 749 staff in managerial or professional positions in British-based knowledge-intensive industries such as consulting, media, and financial services.

The research found a clear link between working from home and improved well-being, but also revealed worries that home working could harm career prospects.

Professor Redman said that there were worries from those surveyed about a lack of face-time in an organisation, simply because their face was not there to be seen.

“It seems at least for managerial and professional employees in knowledge-based industries that working from home is an antidote to the stresses of office-based working, but this may be at the expense of lower levels of support for career development,” he added.

Working from home does not harm an employee's commitment

There were no significant differences between the commitment of home and office-based workers to their companies.

In response to the question “I really feel as if this organisation’s problems are my own”, 69 and 67 percent of home workers and office workers respectively agreed with the statement.

Professor Redman explained that employers were worried that staff who worked from home would not be as committed to those extra duties where employees go above and beyond the call of duty for their company.

He said that, by contrast, his study found that working from home did not undermine this behaviour and added that the interesting challenge for the future was to see how staff could become corporate citizens electronically.

“As working from home does not harm an employee’s commitment and has real benefits for staff our argument is that a lot of duties can be done electronically thanks to email and the internet,” Redman concluded.

Sensible flexible working programme

Nick Dines, head of communication at the British Chambers of Commerce, said that with advances in technology home working is now a realistic option for many people.

He thought that managers should consider the option for their employees as part of a sensible flexible working programme where it was possible for companies to do so.

"It does have to be recognised that for some businesses it will be much harder to facilitate and allow home working, however, due to specific requirements and resource restrictions. Home working is certainly a concept that should be explored as more companies adopt flexible working," Dines concluded.